Overall Score For This Review : 1

  • 1.0

    Integrity

  • 0.0

    Trust

  • 1.0

    Initiative

  • 1.0

    Accountability

  • 3.0

    Payments

  • 09 Mar 2016 Panaikapadia

  • Integrity
  • Trust
  • N/A
  • Initiative
  • Accountability
  • Payments
  • Booked 7 tickets from the Make My Trip App in November from Mumbai to London. Air France was offering good rates (via Paris). The tickets we booked asked for an airport change from Orly to CDG in addition to a 7 hour layover, which we were ok with. Your terms and conditions were kept in the dark in terms of needing a VISA to travel between different airports of Paris. I suggest you give people clarity on such things since if we hadn't found out about the visas, we would have been stranded; leading to the cancellation of our trip. Had we known that we would have to pay for Visas in addition to tranfers between the between airports, we would have never booked such tickets. The cost of the tickets, visas and transfers was more than a direct ticket on Jet Airways or British airways for the same travel dates.  Also, we had booked the tickets prior to the incidents (bombing) that took place in France and were worried and wanted to change our tickets. All your staff were least helpful, some, rude. No one was ready to listen to us and we were just bounced like a ping pong ball between you and Air France.  We were concenrned enough to visit your office at Mahim, only to be informed after waiting for 2 hours, that we would have to pay Rs.40,000/- odd PER ticket for any changes in order to avoid changing airports (thus not needing visas). Just to summarize, we will never recommend MMT to any of our friends, family and will also go to the lengths of making public posts about this incident via social media.